Q: Are your items handmade?
Many Sparkle Therapy pieces are handcrafted, curated, or intentionally assembled in small batches. Some items are ready-to-ship, while others are handmade or released as limited editions. Each product description will note the details.
Q: Are your pieces one of a kind?
Yes. Many of our pieces are one-of-a-kind or limited edition. No two pieces are ever exactly alike. Variations are part of the magic and a reminder that this item was created just for you.
Q: How long will it take to receive my order?
Ready-to-ship items: 3–7 business days to process
Curated Custom or limited edition items: 7–14 business days to process Shipping time is additional and depends on the carrier.
Curated Custom or limited edition items: 7–14 business days to process Shipping time is additional and depends on the carrier.
Q: Do you offer returns or exchanges?
All sales are final. Due to the nature of our products, we do not accept returns or exchanges. Please review our Return Policy before placing your order.
Q: What if my item arrives damaged?
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos of the item and packaging. We’ll review and resolve it on a case-by-case basis.
Q: Can I cancel or change my order?
Orders cannot be canceled or modified once processing has begun. Custom and handmade orders cannot be changed once started.
Q: Do you accept custom orders?
Yes, we accept custom or personalized orders. Custom orders are final sale.
Q: Are your items infused with intention?
Yes. Sparkle Therapy was created with the belief that the items we use daily carry energy. Each piece is curated or created with care, intention, and positive energy.
Q: Do you ship internationally?
Currently, Sparkle Therapy does not ship internationally. Please check back as we continue to grow.
Q: What happens if my package is lost or stolen?
Once a package is marked as delivered, Sparkle Therapy is not responsible for lost or stolen packages. Please contact the carrier directly using your tracking information.
Q: How do I contact Sparkle Therapy?
You can reach us at: sparkletherapy.co@gmail.com.
We do our best to respond within 24–48 business hours.
We do our best to respond within 24–48 business hours.
Q: How should I care for my items?
We recommend gentle handling and mindful use. Care instructions may vary by item and will be included when applicable.
Q: Why don’t you offer refunds?
Because many of our items are handcrafted, limited, or energetically curated, all sales are final. This allows us to maintain quality, intention, and fairness.
Q: I noticed a tiny variation/bubble in my resin piece. Is this a defect?
Not at all. At Sparkle Therapy, we pride ourselves on the "human touch." Because each of our pieces is individually hand-poured and finished, slight organic variations—such as tiny bubbles or subtle surface nuances—are natural characteristics of the artisanal process.
These are not flaws, but rather the unique "fingerprints" of handmade luxury. Much like a natural stone or a hand-stitched leather bag, these variations ensure that your specific piece is a one-of-a-kind original that cannot be replicated by a machine. We celebrate these signatures as a testament to the intentional, handcrafted nature of our brand.
These are not flaws, but rather the unique "fingerprints" of handmade luxury. Much like a natural stone or a hand-stitched leather bag, these variations ensure that your specific piece is a one-of-a-kind original that cannot be replicated by a machine. We celebrate these signatures as a testament to the intentional, handcrafted nature of our brand.
Q: How do I maintain the "refined sparkle" of my resin accessories?
To preserve the glass-like finish of your piece, we recommend keeping it away from prolonged direct sunlight and harsh chemicals (such as high-alcohol hand sanitizers or acetone). To clean, simply use a soft, damp microfiber cloth to buff the surface. Treating your accessory with gentleness ensures its luster remains a permanent part of your daily ritual.
Q: I saw a design I loved, but it’s out of stock. Will it return?
Because our collections are handcrafted in small, intentional batches, many of our designs are limited editions. While we do occasionally bring back "Signature Favorites," the organic nature of our resin process means that no two restocks will be exactly alike. We recommend securing your preferred piece when it speaks to you to ensure you own that specific iteration of our craft. Limited editions are part of what makes Sparkle Therapy special.
Q: Is the packaging suitable for gifting?
Absolutely. At Sparkle Therapy, the "unboxing" is part of the therapy. Every order arrives in our signature high-end packaging, designed to feel like a gift to yourself or someone truly special. No additional gift-wrapping is required, as we ensure the presentation matches the luxury of the product inside.